Riskified Issue

We take security very seriously, and a major part of that is ensuring that orders are placed by the legitimate cardholder. This keeps our customers, other credit card holders and 3rd party partners safe. Unfortunately, we were unable to verify this purchase, and as a result, it has been declined out of caution. This is not a reflection on you as a shopper, and we apologize for the inconvenience.

Are you able to confirm the following cardholder information:

• Name

• Email

• Phone Number

• Billing Address

• Additional Email Address (different to the one used to order)

• Additional Phone Number

We need ALL the above information to verify the identity of the cardholder. Once confirmed we will re-evaluate your order and attempt to recapture the payment. This may take up to 24 hours, but don't worry, your item(s) are reserved.

👇 Please get in contact using the link below to contact our Support Team!