Support Hub

Soldes D’Hiver

Our Soldes D’Hiver campaign will commence on Wednesday 20th of January at:

09:00 CEST (Central European Standard Time)

This campaign is only available to customers using the FR Gymshark store, shipping to France.

We reserve the right to amend the terms & conditions of this offer during the promotional period. Please refer to our social media platforms for updates. 

ORDERS 

Adding an item to your cart, unfortunately, does not reserve the stock for your final checkout. Stock is only allocated to your order once the payment has been accepted and the order confirmed.

We are unable to make any changes to orders once they have been placed, this includes adding / changing items, delivery & shipping addresses, shipping method. There is a 15 minute window where you can cancel your order by locating the order in your account section and hitting the cancel order button. After this time, you are unable to cancel the order and will have to follow the returns process.

Due to stock availability within our warehouses, your order may be despatched in separate packages. If this is the case, your package could be despatched on different working days. You will receive an email notifying you of any changes to your order as well as tracking information.

If an item(s) you have ordered goes out of stock, the item(s) will be refunded and any remaining item(s) will be dispatched. You will be notified via email of any changes to your order(s). Refunds will take up to 3-5 working days to be processed.

We try & dispatch orders on a 'First in first out' basis. However, due to warehouse processes we're not always able to do this. There's a chance that if you place multiple orders during the campaign the oldest order may not be dispatched first.

If you place multiple orders during the campaign we cannot combine them, each order will be dispatched separately.

Gift cards are available for purchase during the campaign but will not be offered at the discounted rate.

SHIPPING

Standard shipping estimates apply. Please refer to our ‘Delivery Information’ FAQ page for further details.

Tracking may take up to 48 working hours to activate, once you have received your shipping confirmation email.

DISCOUNT

Up to 50% discount will be applied to selected items on the site during the campaign (excluding Gift Cards).

The discounts applied to the products may change throughout the campaign.

Other discounts can be used in conjunction with the promotion.

 Availability of items is subject to stock availability. 

RETURNS

You have up to 30 days to initiate your return from the moment your Gymshark order is delivered.

All returns must be registered through our returns portal, this is to ensure the returns process is as speedy and simple as possible. Don’t forget to include your ‘keep me safe inside’ label which you’ll find in your package.

If you want to know more, check out our returns policy. 

CONTACT US

Should you need assistance during the Campaign; our support pages provide helpful guides.

Need help? Drop us a message!